Concierge

An opportunity has arisen for a Concierge Agent to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are:

• Welcome and assist guests by providing personalized information, recommendations, and support for reservations, transportation, and local attractions, ensuring prompt and professional service.
• Efficiently handle guest requests, ensuring their needs are fully met and contributing to an exceptional overall guest experience.
• Stay informed on local events, dining options, cultural activities, and partner services to deliver tailored and memorable experiences.
• Collaborate closely with Front Office, Guest Services, Housekeeping, and other departments to ensure seamless communication and a smooth guest journey.
• Follow daily operational procedures and uphold brand service standards at the concierge desk.
• Handle guest complaints or concerns with professionalism, seeking timely resolutions and ensuring guest satisfaction.
• Maintain the organization of the concierge desk and support the management of necessary supplies and materials.
• Contribute to the collection of guest feedback and participate in continuous improvement initiatives with the team.
• Maintain a professional appearance and demeanor, acting as an ambassador for the hotel in every guest interaction.