Speak slovenian or croatian? build your international career in sofia

Customer Support Advisor | On-site

Your language skills can open the door to an international career.

We are looking for Slovenian- and Croatian-speaking professionals who want to work in a structured, people-focused role within a global lifestyle brand. Based on-site in Sofia, you will support adult customers across multiple channels, delivering clear, compliant, and high-quality service in a fast-evolving environment.

This role goes beyond answering questions - you will become a trusted point of contact, guiding customers through products, services, and digital tools while maintaining the highest service and compliance standards.

-Role Overview

• Location: Sofia, Bulgaria (on-site)
• Languages required:
• Slovenian or Croatian (C2 / native)
• English (B2+)
• Employment type: Full-time
• Working hours: Rotational shifts (no night shifts included)

-What You Will Be Responsible For

• Supporting customers via phone, chat, and email
• Assisting with orders, account questions, product setup, and troubleshooting
• Ensuring age verification and regulatory compliance in every interaction
• Providing accurate, calm, and professional guidance
• Recording interactions and following internal quality processes
• Collaborating with internal teams when escalation is required

-What You Will Receive

• Attractive salary package with 14 annual salaries
• Private health insurance and additional benefits
• Paid training and a well-structured onboarding program
• A modern office environment in Sofia
• A truly multicultural team and supportive leadership
• Long-term career development opportunities within customer experience and operations

-Who Were Looking For

• Native or near-native Slovenian or Croatian speaker
• Confident English communication skills
• Customer-oriented mindset with strong problem-solving abilities
• Comfortable working with digital platforms and electronic devices
• Detail-oriented, reliable, and professional approach

Why Sofia?

Sofia offers a growing international business environment, affordable living, vibrant culture, and strong career opportunities - making it an excellent destination for professionals ready to take their next step abroad.

Interested? Send your CV to:
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