Multilingual marketing customer support specialist - lisbon / on site

Languages: Arabic | Brazilian Portuguese | Spanish
Location: Lisbon, Portugal (On-site / Hybrid / Remote*)
Salary: €920 gross × 14 months + €40 complexity bonus × 11 months
Contract: Full-time | Permanent

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We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.

Initial phase (12-hour coverage):

• Monday-Sunday | 07:00-19:00

• Two shifts:

  • 07:00-16:00

  • 10:00-19:00

Later phase (to be confirmed by the client):

• 24/7 operation, Monday-Sunday

• Rotative shifts

• 2 rotative days off

• Support advertisers running paid digital advertising campaigns

• Handle end-to-end product troubleshooting via email and chat

• Assist with campaign setup, optimization, and performance inquiries

• Collaborate with internal Product Operations and Engineering teams

• Drive customer satisfaction across the full case lifecycle

• Ensure adherence to SLAs, productivity targets, and quality KPIs

• Proactively identify initiatives to improve service quality and user experience
• Educate advertisers on product features and common issue types in partnership with internal specialists

• Mandatory experience in paid campaign management

• Degree in Marketing or a related field

• Hands-on experience in Digital Marketing

• Experience in a Contact Centre or Advertising Tech service program

• Strong knowledge of social media platforms and digital advertising fundamentals

• Excellent communication and customer service skills

• Ability to work independently and as part of a team

• Base salary: €920 gross × 14 months

• Complexity bonus: €40 gross × 11 months

• Meal allowance: €7.63 per working day

• Health insurance: from day 1 (employee contribution applies; free after 6 months)

• Welcome bonus: paid in 12 monthly instalments during the first year

  • Conditional on maintaining

  • Not considered part of fixed salary