Italian-speaking customer service representative

Job Overview
We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece, providing the opportunity to work in a dynamic international support environment.

You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.

Key Responsibilities

• Provide assistance to customers through phone, email, and digital channels.

• Help customers track shipments and obtain delivery updates.

• Address billing questions and support payment-related inquiries.

• Process customer claims and service requests.

• Provide guidance on service features and account management.

• Resolve customer complaints and ensure a satisfactory outcome.

• Maintain accurate documentation of all customer interactions.

Requirements

• Native or fluent Italian (C1 level or higher).

• English proficiency at B2 level.

• Excellent communication and interpersonal skills.

• Basic knowledge of computer systems and applications.

• Ability to work in a fast-paced customer service environment.

• Strong attention to detail and problem-solving abilities.