SAP Technical Support Specialist - Manufacturing Sector

Categoria: Industrial / Manufacturing
Luogo di lavoro: Verona e provincia

The SAP Technical Support Specialist will provide operational & technical support to the strategic SAP implementation projects, with the goal to support and ensure process efficiency, enhance system functionality and acting to market demands and reducing product delivery lead-times

The candidate who will fill the role of SAP Technical Support Specialist will have the following responsibilities:

• Ensure timely resolution of issues against agreed SLO's (Service Level Objectives)
• Partner with cross-functional teams (inside and outside IT) when needed
• Proactively monitor all our SAP IT application landscape
• Perform or coordinate SAP Cloud platform installation and maintenance
• Monitor interfaces to and from our SAP platform
• Provide input to continuous development of methods and tools
• Take required steps to understands, and document if missing, the way legacy IT systems and applications have been set up.
• Assist with any performance or functional incidents reported by end users and/or monitoring tools.
• Identify possibilities to proactively monitor legacy applications for performance and/or functional issues.
• Identify possible scenarios for upgrading the technology and implement them when approved.
• Provide input to agree on a roadmap to replace legacy software and systems as soon as possible.

Requisiti: A successful SAP Technical Support Specialist should have: Two or more years of proven experience in a similar role. English is a must. Proven experience of working in a manufacturing environment. Experience acquired through involvement into international support activities. Self-directed and organized; able to manage responsibilities for multiple, simultaneous initiatives. Strong problem-solving skills Open to occasional travel to visit and support production facilities located around the world. Preferred Skills Possess technical knowledge of the SAP S4HANA Private cloud platform Passion for innovation & a sophisticated understanding of technological systems and programming Experience working in a matrix organization Dedication, integrity, reliability, team orientation and a proactive attitude.