Aftersales & Spare Parts - Technical/Training/Warranty Manager - Milano e provincia

Categoria: Industrial - Manufacturing
Luogo di lavoro: Milano e provincia

• International automotive player in start-up phase in Italy (Milan)
• Ownership of After Sales and Warranty set-up

Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes. This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.

• Build and implement technical management, training, warranty, and claims processes, including team set-up;
• Provide technical support and contribute to the development of quality and warranty systems;
• Define and monitor KPIs for the technical quality team and service network;
• Implement the technical quality business plan;
• Develop and execute training plans;
• Set up and manage technical training sessions;
• Define and track KPIs for the warranty team;
• Lead warranty business planning and manage warranty operations across service stations and dealers;
• Support additional activities within the After Sales department.
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Requisiti: Fluent in Italian and English; Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market; Strong understanding of aftersales, warranty, and technical quality processes; Experience managing dealer and service networks; Hands-on, proactive approach, with the ability to operate in a start-up environment; Strong organizational and stakeholder management skills.